Assistant Manager - Gift Cards - Partnerships

OVERVIEW OF ROLE: PROFILE FOR EFFECTIVENESS:

The Partnerships Executive – Gift Cards will support the growth of the Shukran Gift Cards business across physical, digital, and partner channels, with a particular focus on expanding B2B sales. This role involves sales support, partnership coordination, and program execution to drive revenues, improve customer engagement, and ensure seamless day-to-day operations.

Key responsibilities include:

Sales \& Growth* Support the delivery of sales and revenue targets across all channels (consumer, B2B, digital, partner) * Take a proactive role in driving B2B growth by identifying and approaching corporate clients, aggregators, and distributors * Prepare and coordinate proposals, offers, and presentations for corporate and partner clients. * Track and maintain the sales pipeline, account activity, and performance dashboards

Partnership Coordination* Manage day-to-day relationships with partners across all channels, with closer management of B2B and corporate clients * Support onboarding and integration of new partners, ensuring timely completion of documentation and system setup * Coordinate with Finance and Legal on contracts, invoicing, and compliance requirements * Monitor partner sales performance and provide regular feedback and improvement suggestions

Marketing \& Promotions* Work with the Marketing team to implement campaigns and initiatives that boost gift card awareness and sales across consumer and B2B channels * Support the execution of seasonal, tactical, and partner-specific promotions both online and in-store * Track campaign effectiveness and share learnings to enhance future performance

Program Operations* Support the daily operations of the gift card program, including issuance, redemption, reporting, and reconciliations. * Assist with product enhancements, launches, and integration with loyalty and payment systems. * Work with internal teams (Finance, IT, Customer Care, Marketing) to resolve operational issues and deliver seamless execution

Analytics \& Reporting* Monitor and report on key metrics such as sales, redemptions, breakage, and channel performance * Provide insights and recommendations with a focus on optimizing B2B sales and overall growth * Maintain and update dashboards, trackers, and market/competitor insights

Qualifications* Bachelor’s degree in Business, Marketing, or related field * 3–5 years’ experience in sales, partnerships, or account management, ideally in retail, loyalty, or payments * Strong interest in sales and business development, particularly in the B2B space * Good communication and presentation skills with ability to engage external clients * Data-driven mindset with strong Excel/PowerPoint skills; CRM experience is a plus * Based in Dubai, UAE

Key Competencies* Commercially driven and target-oriented * Strong relationship-building and client engagement skills * Analytical and detail-oriented, with good problem-solving ability * Proactive, adaptable, and eager to learn * Strong team player with cross-functional collaboration skills * Excellent verbal and written communication in English (Arabic is a plus)

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