Assistant House Keeping Manager

General Information

Country/Region

New Zealand

Province/City

Queenstown

Hiring Entity

Rosewood Matakauri

Department

Rooms - Heart of House

Job Type

Full-time Permanent

Job Description

At Rosewood Matakauri, we pride ourselves on delivering exceptional guest experiences by maintaining the highest standards of cleanliness and service. We are seeking a dynamic and dedicated Assistant Housekeeping Manager to join our team and help lead our housekeeping department in maintaining our reputation for excellence.

The Assistant Housekeeping Manager will work closely with the Executive Housekeeper to oversee the daily operations of the housekeeping department. This role involves ensuring the cleanliness and maintenance of guest rooms, public areas, and other facilities, all while maintaining the highest standards of quality, efficiency, and guest satisfaction. The ideal candidate will have strong leadership abilities, attention to detail, and a passion for delivering outstanding service.

What you will do

We are seeking a hands-on, enthusiastic and energetic leader to deliver timely cleaning, thorough inspections and consistently high standards.

• Maintaining luxury standard of suites and public areas
• Performing room inspections
• Ensuring productivity and efficiency in line with Housekeeping targets
• Management and training of Health & Safety regulations
• Support manager with performance management (including daily rostering and timesheet approvals) as required
• Ordering of supplies
• Assist in recruitment where required
• Motivational leadership of a team of Housekeeping Attendants

What you will bring

The successful candidate will have:

• A passion for service delivery and the hospitality industry
• Cleaning experience, ideally in a 4/5 star Hotel/Resort environment
• Strong communication skills and the ability to motivate and drive a team
• At least 18 months management or supervisory level experience in a comparable environment
• A high level of attention to detail and exceptional organisational skills
• Relevant Hotel Management (or similar) qualifications
• Flexibility - able to work shifts, including weekends

What we offer

This is a full time position and you will also need a valid work visa to apply.

In addition, we offer delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners.

If you wish to apply for this role and have the attributes above, we'd love to hear from you!

About Us

Spectacularly located on the shores of Lake Wakatipu, Matakauri Lodge offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.