Assistant Café Manager

Assistant Café Manager – Job Description

Location: 159 Whitaker Street, Te Aroha 3320
Employment Type: Full-time (Permanent)

Hourly Rate: $25.50 per hour

Minimum Hours per week: 30
Reports To: Café Manager

Job Summary:

The Assistant Café Manager supports the Café Manager in overseeing daily operations, ensuring smooth workflow, and delivering a high-quality customer experience. This role involves assisting with staff supervision, inventory control, compliance, and customer engagement while fostering a positive work environment and supporting overall business performance.

Key Responsibilities:

1. Operational Support:

• Assist in supervising day-to-day operations to ensure efficiency and consistency in service.
• Support quality control of food and beverage presentation, adhering to brand and hygiene standards.
• Help implement and enforce operational procedures and café policies.
• Monitor cleanliness and maintenance of the café, ensuring compliance with food safety and workplace hygiene standards.
• Support stock monitoring, ordering processes, and supplier coordination under the guidance of the Café Manager.
• Act as a Café Manager in absence of Café Manager.

2. Staff Support \& Leadership:

• Assist in training and mentoring team members to deliver excellent customer service.
• Provide daily guidance, delegate tasks, and support staff scheduling when required.
• Foster a respectful, motivated, and collaborative team culture.
• Step into leadership when the Café Manager is absent or during peak periods.

3. Customer Service Excellence:

• Uphold high standards of customer service, ensuring guest satisfaction at every touchpoint.
• Respond to customer inquiries and complaints professionally and efficiently.
• Actively promote a welcoming atmosphere and resolve service issues promptly.

4. Financial \& Inventory Assistance:

• Support daily cash handling procedures, point-of-sale operations, and end-of-day reconciliations.
• Monitor product usage and assist in tracking food and beverage costs to minimize wastage.
• Provide input on promotional activities and seasonal offerings to drive sales.

5. Marketing \& Engagement:

• Assist in implementing marketing strategies including social media promotions, loyalty programs, and community engagement.
• Contribute ideas for menu innovation and local collaborations to enhance visibility and customer reach.

6. Compliance \& Safety:

• Promote and maintain a safe working environment in line with regulatory standards.
• Ensure all staff follow hygiene practices and safety protocols.
• Stay informed about food safety requirements and support compliance documentation.

Key Performance Indicators (KPIs):

• Customer Experience: Maintain high customer satisfaction levels, reflected through feedback and repeat patronage.
• Operational Support: Ensure efficient execution of daily tasks with minimal disruption.
• Team Morale: Contribute to a positive team culture and support low staff turnover.
• Inventory Accuracy: Assist in maintaining optimal stock levels and minimizing wastage.
• Cash Handling Accuracy: Ensure proper financial transaction processes with minimal discrepancies.
• Health \& Safety Compliance: Assist in upholding full compliance with food safety and hygiene regulations.

Qualifications and Skill Requirements

• Diploma or degree in Hospitality/Business/Commerce or a related field (preferred) OR a minimum of 2 year of experience in a managerial/supervisory role within the café, restaurant, or hospitality industry.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Financial acumen with experience in budgeting, reporting, and cost control.
• Knowledge of food and beverage industry trends and best practices.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in point-of-sale (POS) systems and inventory management software.

Job Type: Full-time

Pay: $25.50 per hour