AI Solutions Lead

General information

Name AI Solutions Lead Site / Location Melbourne Support Centre Ref # 12389744 Entity Australia Post Opening Date 12-Nov-2026 Suburb Richmond Work Type Permanent Full Time

Description \& Requirements

Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the opportunity

As an AI Solutions Lead within the ECommerce Growth (ECG) team, you will bring strong AI expertise and hands-on capability to identify, design, build and deliver endorsed AI products that solve business challenges and create measurable value. Working across business and data teams, you will translate opportunities into practical AI solutions and define the data requirements needed to enable them, supporting product strategy, pricing and growth.

You will take product management approach from opportunity through to implementation and adoption, combining hands-on AI solution delivery with strong stakeholder leadership. You will provide strategic AI guidance, champion responsible AI, governance and user experience and build strong relationships across and beyond ECommerce Growth to ensure solutions are successfully delivered, adopted and deliver value.

You’ll also

• Lead end-to-end delivery of AI solutions, from requirements and design through to implementation and adoption.
• Responsible for the performance and business impact of AI solutions, defining success measures, monitoring outcomes and driving continuous improvement.
• Influence stakeholders at all levels, translating AI capabilities and insights into clear business decisions and commercial outcomes.
• Define and deliver AI solutions that accelerate profitable growth, improve products and contribute to revenue and profit objectives.
• Partner with business, AI CoE and data teams to develop MVPs and experiments, validate value early and measure performance against agreed business outcomes.
• Contribute AI expertise to ECG strategy, future-state solutions, tooling, policies and frameworks, ensuring AI opportunities align with strategic priorities.

About you

We are looking for someone who can influence senior stakeholders and build support for strategic initiatives, while collaborating across Data, AI, eCommerce, governance, architecture, technology and external partners.

You’ll also need

• Experience in AI, Data Science or Machine Learning engineering, including designing, building, testing, deploying and operationalising ML, generative AI and agentic AI solutions using MLOps/LLMOps and cloud platforms
• Understanding of data engineering, data quality, data governance and data architecture, with the ability to define data requirements and partner with data teams to enable AI solutions
• Demonstrated experience in the hands-on design, development and delivery of AI solutions, from experimentation and MVP through to production and adoption

Hands-on proficiency in Python, SQL and software engineering practices is advantageous.
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How we’ll deliver for you

• You get ownership over making product decisions
• Collaborate with down to earth stakeholders from our freight business and deliver AI solutions for them where you can genuinely see the impact

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity \& Inclusion team at [email protected] or on 03 8737 9415.