Agile Delivery Lead/Scrum Master

Summary

Salary: Competitive plus comprehensive benefits package

Grade: 3A

Reporting Line: Head of Integration Engineering

Contract Type: Permanent

Working pattern: Hybrid

Location: London

Closing Date: 10th November 2026

What to expect

The Delivery Lead / ScrumMaster Mails will provide support to one, or more, product development squads in key technical areas of the Mails Dev Squad, the role will support and lead colleagues on the frontend and backend integration, testing and engineering support needed for a number of roll outs in Branch Technology, Cloud and Digital Platforms.

The purpose of Delivery Lead / ScrumMaster Mails is to help Post Office further develop the maturity of its new Agile/SCRUM and Product development processes and new ways of working - while also practically ensuring one - or more - Technology Product Squads are working effectively to deliver agreed business requirements.

The role is accountable for both ensuring day-to-day best practice in Agile/SCRUM methods are adhered too across these squads, as well as proactively supporting the teams with the removal of impediments. Acting in the ScrumMaster role where needed, you will organise, run and manage the documented outputs from a variety of meetings and ceremonies such as facilitating daily standups, support iteration/sprint planning, including helping in estimation and sub task creation. You will also facilitate and capture feedback and actions from sprint reviews and retrospectives. The role will also be responsible for board administration, ensuring that tickets are up to date and the scrum tools like Jira are working well for the squad. By fostering collaboration, removing impediments, and promoting continuous improvement, you help the team achieve their goals and deliver high-quality products.

The Delivery Lead/ScrumMaster Mails will also act as the delivery manager for the squads they represent, helping managing communication, coordinating team members, feeding into other project and programme managers, and helping the Product Owner ensure that tasks are completed on time and within budget. The Agile Delivery Lead/ScrumMaster Mails role will act as a key link and work directly with the Product Owners, Product Leads and Project/Programme Managers to help remove blockers and impediments and ensure regular reporting and analysis of burndown charts and other portfolio planning tools are up-to-date.

The Delivery Lead / ScrumMaster Mails role will always be modelling the Post Office behaviours and demonstrating a Postmaster first mindset. This role requires a highly organised individual, capable of balancing the day-to-day support of a development squad.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts \& savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will be well versed in the below:

Experience and Qualifications

• Extensive experience working as a Scrum Master or in a similar Agile Delivery Role.
• Hold at least one current Agile/SCRUM certification Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or Agile Certified Practitioner (PMI-ACP)
• Strong Understanding of Agile principles and the scrum framework.
• Excellent facilitation skills to lead Scrum events effectively and foster collaboration within the team.
• Experienced in serving development squads by removing impediments and enabling self-organisation.
• Strong communication and interpersonal skills to facilitate collaboration and resolve conflicts.
• Ability to identify and address issues and impediments that hinder the team's progress.
• Empathy and emotional intelligence to understand team dynamics and foster a positive team culture.
• Willingness to continuously learn and improve as a Scrum Master and Agile practitioner.
• Ability to adapt to changing circumstances and navigate complex team dynamics.
• Experienced in using Agile/SCRUM tools such as Jira/Confluence
• A bachelor's degree in computer science, engineering, business, or a related field preferred
• Post Office industry relevant experience

Skills and Capabilities

• Significant experience in acting in Agile Delivery Lead/Scrum Master role (3 years+), with a proven background in software development.
• Positive, ‘can-do’ mindset
• Proven ability to design, plan and facilitate effectively workshops and planning sessions with a wide variety of team and other stakeholders.
• Happy to be hands-on as needed as well as focusing on strategic process change.
• Extensive experience of working in an Agile environment with a focus on fast-paced delivery.
• Understanding of a variety of prioritisation approaches and able to choose the appropriate method.
• Pragmatic approach to supporting delivery with the ability to managing conflicting stakeholder requirements.
• Excellent people management skills and ability to converse effectively at all levels of the business.
• Demonstrates ‘customer first’ thinking and behaviours.
• Role-models continuous improvement.
• Ideally an understanding of our existing branch technology.
• Strong collaborator and communicator, excellent stakeholder management skills with the ability to build key relationships and work collaboratively with wider teams including Finance, Marketing, Legal, Risk and Compliance.
• Strong commercial business acumen and ability to make data-driven business decisions.
• Demonstrates a strong commitment to upholding the values and principles of Post Office.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [email protected]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.