Agile Coach - Delivery & Team

Job Summary

We're looking for a hands-on Delivery \& Team Coach to embed with our product and engineering squads, helping them build sustainable Agile practices from the ground up. You'll work at the team level, coaching Scrum and Kanban teams through their daily rhythms, improving flow, and building the muscle memory that turns process into habit.

You'll partner closely with a second Agile Coach (Scaling \& Organisational Coach) who focuses on cross-team coordination and leadership coaching. Together, you'll drive the adoption of Eeze's Agile Delivery Playbook.

Main Responsibilities

Scrum Team Coaching

• Coach 2-week Scrum teams through the full ceremony set: Sprint Planning, Daily Scrum, Sprint Review, Retrospective, and Backlog Refinement
• Ensure ceremonies deliver real value, not ritual compliance. Spot and address anti-patterns (e.g., Daily Scrum becoming a status report to the EM, retros raising the same issues with no action)
• Drive adoption of Definition of Ready as a genuine quality gate between discovery/UX and sprint entry
• Transition teams from hours/days estimation to relative sizing (story points) using velocity-based forecasting

Kanban Team Coaching

• Design and implement Kanban systems for infrastructure and operations teams, including board design, WIP limits, buffer states, and pull policies
• Introduce classes of service (Standard, Expedite, Fixed Date) and help teams define SLAs for each
• Establish Kanban cadences: replenishment meetings, daily standups at the board, and service delivery reviews

Flow Metrics \& Continuous Improvement

• Configure and maintain JIRA dashboards for team-level metrics: predictability (say/do ratio), lead time, cycle time, throughput, quality (escaped defects), and flow efficiency
• Teach teams to read and act on Cumulative Flow Diagrams, cycle time scatter plots, and throughput run charts
• Facilitate retrospectives using a variety of formats (Start/Stop/Keep, Timeline) and ensure improvement actions are tracked and completed

Engineering Manager / Scrum Master Navigation

• Coach within Eeze's specific organisational model where Engineering Managers carry significant planning and execution accountability
• Protect team self-management and the Scrum Master role without undermining the EM's legitimate responsibilities
• Help teams and EMs understand the guardrails documented in the playbook's RACI matrix

JIRA \& Tooling

• Configure and maintain Scrum and Kanban boards aligned to the playbook's hierarchy: Initiative Epic Story Sub-task (with Tasks for Kanban teams)
• Ensure sprint goals are documented and distributed, blocked items are flagged, and dependency links are maintained
• Support teams in using JIRA Premium features effectively

Business Owner Engagement at Team Level

• Coach Business Owners on their role during Sprint Reviews — providing feedback, validating business value, and adjusting priorities based on demonstrated outcomes
• Help teams present work in terms of business outcomes (not just feature demos) so Business Owners can make informed investment decisions
• Facilitate the connection between team-level delivery and the business value metrics that Business Owners care about

Main Requirements

• 3–5 years of experience as an Agile Coach, Scrum Master, or equivalent role coaching multiple teams simultaneously in a product development environment
• Deep practical knowledge of Scrum and Kanban, not just theory, but the ability to diagnose what's going wrong in a standup or a retro and intervene effectively
• Experience coaching teams through an Agile transformation (not just maintaining existing practices)
• Strong facilitation skills, you can hold space for difficult conversations in retrospectives and planning sessions
• Fluent English

Preferred Skills

• CSM/PSM II, KMP, or ICAgile-ICP certification
• Experience in iGaming, fintech, or regulated tech environments
• Familiarity with SAFe (particularly team-level practices within a scaled context)
• Experience working in organisations where engineering management and Scrum Master roles overlap or coexist
• Understanding of Domain-Driven Design concepts and Team Topologies
• Personal Qualities
• You coach by building capability, not by becoming a "super Scrum Master" who runs everything
• You're comfortable with ambiguity — Eeze's model has deliberate deviations from textbook Agile, and you can work within that
• You have the patience to change habits gradually and the assertiveness to call out anti-patterns when they matter
• You understand that psychological safety is a prerequisite for continuous improvement, and you model it