About Truly
Truly is a modern dental company growing across Ireland and the UK. We're building the largest network of patient-first dental clinics in the region, with over 20 locations and a team of 200+ professionals.
Why Join Truly Dental?
- Work in a modern, technology-driven clinical environment
- Join a supportive team where collaboration and learning matter
- Be part of a growing international dental group
- Opportunity for long-term career development
- Make a real impact on patient experience every day
Get a feel for our team and culture before applying:
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The Role
You will provide administrative and coordination support to our Ortho and Denture lab - receiving cases, entering and checking orders, preparing paperwork, and coordinating packaging and dispatch. Accuracy and traceability matter here: these are custom-made devices for real patients, so getting the details right is the job.
Key Responsibilities
- Receive incoming orthodontic and denture cases - physical (plaster models and printed prescriptions) and digital.
- Photograph each physical case and assign it a unique case number for full traceability.
- Enter and verify every order in Vevi Dental: clinic, patient, doctor, product and delivery date (allowing an extra day for shipping before the appointment).
- Cross-check patient and appointment details in Dentally before creating each order.
- Attach the prescription photo to every physical order, and resolve or escalate any discrepancies before a case goes to production.
- Spot urgent cases and flag them for priority; assign dockets to the right 3D-printed models and technicians.
- Once production is complete, verify each case, create the delivery note and package it for dispatch.
- Keep the shipping tracker accurate and complete, and store cases in the colour-coded, clinic-labelled storage system.
- Coordinate dispatch: pre-labelled bags by clinic and colour, check contents and paperwork, post the dispatch notification in our team Slack channel and hand over to the courier.
- Maintain accurate, legible, traceable records and help retrieve them for internal and external audits.
- Be the friendly admin point of contact between the lab, clinics and couriers, keeping everyone updated on case status.
- Handle all patient and clinical data in line with GDPR and our ISO 13485 quality management system.
What We're Looking For
- Leaving Certificate or equivalent; a qualification in administration, business or healthcare admin is a plus.
- Experience in an admin, reception or coordination role — ideally in a dental, medical or laboratory setting.
- Confident with Microsoft Office (Excel, Word, Outlook) and Google Workspace (Sheets, Calendar, Gmail).
- Happy to learn our systems — Vevi Dental, Dentally and Slack (full training provided).
- Excellent written and spoken English, with a warm, professional phone manner.
- Sharp attention to detail and strong organisation — especially for colour-coded, clinic-based filing.
- An awareness of GDPR and patient confidentiality; ISO 13485 basics will be taught (training provided).
Important Details Before Applying
- Location: Unit 8, Docklands Innovation Park, E Wall Rd, North Wall, Dublin 3, D03 E004, Ireland
- Contract: Full-time, permanent.
- Right to work: You must have the legal right to work in Ireland.
- Systems training: Full training provided on Vevi Dental, Dentally and Slack — no prior experience with these required.
- Data \& compliance: This role handles patient and clinical data, so all offers are subject to our GDPR and ISO 13485 confidentiality requirements.
Ready to join us? Click apply and tell us about yourself.
We review every application and will be in touch within a few business days.
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