Administration Team Lead (LICHS)

Administration Team Lead

Lakes Integrated Community Health Service (LICHS)

Permanent, Full Time (Monday to Friday)

Rotorua Hospital

Exciting opportunity to join and lead an existing team of administrators and reshape the future of community services.

Health New Zealand \| Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are searching for a dynamic Team Leader for the Lakes Integrated Community Health Service (LICHS) Administration Team who is ready to make a meaningful impact. In this role, you will lead a high-performing team and coordinate administration services across District Nursing, START, NASC, and HiTH throughout the Rotorua and Taupō regions.

You will ensure the delivery of a timely, high-quality, and professional administrative service while managing day-to-day operations and providing hands-on relief cover when needed. You will hold full line management responsibilitiesincluding recruitment, induction, coaching, and performance managementwhile driving service quality improvements and delivering regular operational reporting. Working effectively within a multidisciplinary team, you will role-model excellence and continuously optimize the service's systems and processes. Your attention to detail will set the standard because at Lakes, accuracy is essential.

You will also be a people-focused leader who inspires, supports, and elevates those around you. If you excel in fast-paced environments and know how to bring out the best in others, we would love to hear from you.

About the Team/Service/ Location

The Lakes Integrated Community Health Service (LICHS) is a core service of Health New Zealand \|Te Whatu Ora Lakes, dedicated to delivering care directly in the community across Rotorua \& Taupo. LICHS brings together the expertise of DN (District Nursing), START (Supported Transfer and Accelerated Rehabilitation Team), HiTH (Hospital in The Home) and NASC (Needs Assessment and Service Coordination) to provide seamless, patient-centred care that addresses the unique health and social needs of our community. You will be leading a dedicated, high-performing administrative team that works collaboratively alongside a wider multidisciplinary clinical network.

Health New Zealand \|Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience. As well as a supportive, inclusive and diverse work environment, Health New Zealand \|Te Whatu Ora Lakes offer competitive salary, free staff parking, free flu vaccination, discounts (with local businesses), and access to Employee Assistance Program.

For more information on living and working in Rotorua and Taupo click here

About you

You are the kind of person who brings energy, focus, and pride to everything you do. You love leading a team and know how to bring out the best in people while keeping a fast-paced Community Service running smoothly. Organised, proactive, and deeply self-aware, you take real ownership of processes to consistently meet booking, admissions, discharge, referral, and scheduling timeframes. When challenges pop up, you are the one who steps in to solve operational issues, support your team, and maintain the highest standards of data quality, equity, and confidentiality.

• Minimum 3 years experience leading, coaching, and motivating administrative teams, with a genuine pride in training others to succeed and a willingness to step in and support wherever needed.
• Experience in Patient Management Systems (e.g. iPM) for referrals and scheduling, with a sharp eye for accuracy, tight error control, and clear reporting.
• A meaningful commitment to implementing Te Tiriti o Waitangi principles in action, backed by a strong understanding of health literacy and health equity.
• A natural champion for continuous quality improvement, change management, or project management, with a drive to spot service gaps and shape better ways of working.
• Solid knowledge of community health services (such as District Nursing, NASC, START, or HiTH), a current NZ drivers licence, and valid NZ work rights.

Click here for Position Description

Click here for Collective Agreement (if applicable)

Working at Health New Zealand

Health New Zealand \| Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click apply now. All applications must be submitted through our online careers portal before end of posting date. If you have any questions about the role, please contact [email protected]. The selection process starts from the date of advertising. Due to the fast-paced nature of our roles, the vacancy close date may be subject to change.