Accounts Receivable \& Billing Analyst (Process \& Collections Focus)
About the Role
Frontier Networks is hiring an AR \& Billing Analyst who does more than process invoices, this role is responsible for owning and improving how we get paid.
You will sit at the intersection of finance, operations, and customer experience, managing billing accuracy, resolving complex issues, and driving collections outcomes, especially in challenging situations.
This role is ideal for someone who:
- Challenges inefficient processes and replaces them with better ones
- Communicates clearly and confidently with customers (including difficult conversations)
- Constantly looks for ways to improve speed, accuracy, and cash flow
What You’ll Own
1) Billing \& Customer Issue Resolution
- Act as the primary owner of billing inquiries, disputes, and escalations
- Diagnose root causes of billing issues (not just fix symptoms)
- Communicate clearly and professionally with customers to resolve complex situations
- Partner with internal teams to eliminate recurring billing errors
2) Accounts Receivable \& Collections
- Own the AR aging and proactively drive collections performance
- Engage customers via phone and email — including firm but professional conversations with delinquent accounts
- Make judgment calls on escalation paths (suspensions, payment plans, etc.)
- Improve collection strategies, messaging, and timing to increase recovery rates
3) Cash Application \& Reconciliation
- Apply and reconcile payments (EFT, wire, credit card, cheque) with high accuracy
- Identify discrepancies and resolve them quickly
- Ensure clean, audit-ready AR records at all times
4) Process Improvement \& Automation
- Identify inefficiencies in billing, collections, and reconciliation workflows
- Propose and implement improvements (automation, templates, reporting, systems changes)
- Reduce manual work, errors, and cycle times
- Contribute to building scalable billing and AR infrastructure
5) Month-End \& Reporting
- Own AR-related month-end processes and reconciliations
- Prepare and validate payment reporting across all channels
- Ensure billing data integrity before invoicing cycles
- Provide insights into trends (late payments, disputes, churn risk, etc.)
What We’re Looking For
Core Traits
- Strong communicator — clear, confident, and composed under pressure
- Process-oriented thinker — constantly looking to improve how things work
- Ownership mindset — takes responsibility for outcomes, not just tasks
- Comfort with difficult conversations — able to collect professionally without damaging relationships
- High attention to detail with the ability to move quickly
Experience
- 2+ years in Accounts Receivable, Billing, or similar role
- Proven experience with collections and customer interactions
- Experience reconciling payments and managing discrepancies
- Strong Excel skills (data analysis, reconciliation, reporting)
- Experience with billing or ERP systems
Nice to Have
- Telecom, SaaS, or recurring revenue billing experience
- Exposure to automation tools or process improvement initiatives
How You’ll Be Measured
- AR aging and collection performance
- Reduction in billing errors and disputes
- Speed and accuracy of reconciliations
- Process improvements implemented
- Customer resolution time and satisfaction
What We Offer
- Competitive salary
- A role with real ownership and impact on company cash flow
- Opportunity to build and improve core financial processes
- Direct exposure to operations and leadership
- Clear growth path as the company scales
Benefits
- Dental care
- Extended health care
- Vision care
Work Location: In person
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
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