Account Representative - Parramatta

Job no: 495283

Work type: Full-time

Location: AU - Parramatta

Categories: Collections, Customer Service \& Call Centre

• Parramatta CBD location, a short walk from the station and local shops and eateries
• Hybrid WFH flexibility for work-life balance and no weekends
• Supportive training and career progression + gain a Cert III in Financial Services

About your new role

As an Account Representative, you’ll be at the frontline calling customers on behalf of our clients' overdue accounts. Your goal is to provide practical and varied repayment solutions to customers whose accounts are in arrears to get them back on track. With award-winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long-term career in financial services.

What your new job involves

• Manage outstanding accounts from clients across leading industries and institutions
• Make and receive a high volume of calls
• Collaborate with customers to find fair and sustainable repayment solutions
• Confidently navigate conversations, handling objections with patience and a problem-solving mindset
• Maintain adherence to industry regulations and compliance frameworks

What we can offer you!

• Earn monthly bonuses by achieving positive outcomes
• Hybrid work flexibility considered after 3 months (3 days office, 2 days WFH)
• Paid training + ongoing coaching and career progression pathways
• Certificate III in Financial Services on us
• Discounts and perks via our employee benefits platform
• Health and wellbeing initiatives (24hr support with our EAP, discounted gym, health insurance, online fitness)
• Breakfast and fresh fruit in the office
• Paid volunteer days + option to purchase extra annual leave
• Regular team events + ‘Dress for Your Day’ culture
• End-of-Trip Facilities available for bicycle storage and showers

Who you are

Want to start or grow your career in Financial Services? We don’t need you to have collections experience, most of our leaders started in this role! You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.

• Excellent communication skills (verbal \& written)
• Persistence and resilience in challenging conversations
• Natural flair for problem-solving
• Confidence with computer systems and agile to learn new ones
• Share a passion for results in a fast-paced, target driven environment
• A willingness to learn, take feedback and grow

Essential: This is a permanent full-time (38 hours) position. Our Contact Centre operates from 7:30 am to 7:00 pm, Monday to Friday, and your roster will be scheduled within these hours.

Collection House is one of Australia’s largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. We are an ASX-listed company with over 2000 staff across multiple locations in Australia, New Zealand, Philippines, the UK and USA. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

Advertised: 06 Jul 2026 AUS Eastern Standard Time

Applications close: