Abuse and Compliance Manager

About UltaHost And Job Overview

UltaHost, a global hosting provider serving thousands of customers worldwide, is seeking an experienced Abuse \& Compliance Manager to strengthen and lead our abuse handling and regulatory compliance operations.

This role is critical in safeguarding our infrastructure, ensuring legal adherence, and maintaining a secure and trustworthy hosting environment. You will manage abuse investigations, legal requests, and communication with both customers and official authorities. Key Responsibilities* Review, investigate, and resolve all abuse reports including phishing, spam, malware, botnet activity, port scanning, DDoS attacks, and illegal content * Process and respond to DMCA takedown requests, copyright complaints, and inquiries from law enforcement in accordance with company policies and legal requirements * Handle requests, investigations, and inquiries issued by official authorities (such as regulatory bodies, courts, and law enforcement agencies) and ensure timely, accurate, and complete responses * Collaborate with system administrators and security teams to mitigate abusive activity and secure compromised services * Analyze recurring or critical abuse patterns, document findings, and escalate them to management when necessary * Communicate clearly, professionally, and objectively with customers regarding abuse investigations and required actions * Continuously monitor IP reputation and blacklist status, coordinating with internal teams to maintain clean and trusted network ranges * Ensure all actions, decisions, and communications are properly documented in compliance with legal, regulatory, and internal audit standards * Contribute to the development and improvement of abuse-handling workflows, internal guidelines, and response templates * Provide support during internal and external audits, regulatory assessments, and compliance reviews

Requirements* 4+ years of experience in abuse handling, hosting support, cybersecurity operations, or a related field * Strong understanding of abuse types specific to hosting environments (VPS, Dedicated, Shared Hosting, etc.) * Expertise in identifying and analyzing phishing, spam, malware, botnet behavior, DDoS indicators, and scanning activity * Knowledge of DMCA regulations, data protection laws, and international compliance frameworks (GDPR, CCPA, etc.) * Proficiency in email header analysis, WHOIS lookups, IP log investigation, and abuse management tools * Excellent written English communication and documentation skills * Ability to work independently, stay objective during sensitive cases, and thrive under pressure

Nice to Have* Experience with abuse automation platforms (AbuseHQ, Abuse.io, WHMCS-based tools, etc.) * Basic Linux command-line and networking knowledge * Familiarity with ticketing systems and internal case management platforms * Background in security operations, Trust \& Safety, or compliance/legal processes