Engineer - Corporate Support

BDT(Tk)  Negotiable Full time on site
Engineer - Corporate Support
Job Description

Requirements

Education
  • Bachelor/Honors
  • Bachelor’s degree  in IT, Networking, or a related field.

  • Relevant industry certifications (CCNA, CompTIA Network+, ITIL) are an added advantage.

Experience
  • 2 to 4 years
  • The applicants should have experience in the following business area(s):
    Telecommunication, IT Enabled Service, Group of Companies
Additional Requirements
  • Understanding of IT service management and best practices.

Key Skills & Expertise:

Technical Skills:

  • Strong understanding of networking concepts, including TCP/IP, DNS, VPN, and Firewalls.
  • Hands-on experience with enterprise routers, switches, and network security protocols.
  • Ability to troubleshoot network and connectivity issues efficiently.
  • Experience in configuring and maintaining networking equipment.
  • Knowledge of service uptime monitoring and proactive issue resolution.
  • Familiarity with ticketing systems and support documentation.

Customer Service & Communication:

  • Excellent problem-solving and analytical skills to resolve technical challenges.
  • Strong verbal and written communication skills to interact with corporate clients.
  • Ability to explain technical concepts in simple, customer-friendly language.
  • Effective in handling customer complaints and ensuring SLA compliance.

Project & Coordination Skills:

  • Ability to coordinate with installation teams for new setups and upgrades.
  • Experience in conducting site surveys to assess installation feasibility.
  • Strong documentation and reporting skills for maintaining service records.
  • Adherence to safety and quality standards during installations.

Key Competencies

Proactive Approach: Anticipating and resolving issues before they escalate.

Collaboration: Working effectively with teams and clients to achieve goals.

Adaptability: Managing multiple responsibilities in a dynamic work environment.

Technical Acumen: Staying updated on the latest networking technologies and practices.


Responsibilities & Context

Position Overview:

The Engineer will serve as the primary technical support for corporate clients, ensuring seamless connectivity, service uptime, and customer satisfaction. This role requires troubleshooting technical issues, configuring networking equipment, and collaborating with internal teams to maintain service excellence.

Key Accountabilities & Activities:

Technical Support & Troubleshooting:

  • Serve as the first point of contact for corporate clients regarding internet services.
  • Diagnose and resolve network, connectivity, and performance issues via phone, email, or remote access.
  • Escalate complex technical issues to the network engineering team as needed.
  • Monitor service uptime and proactively address potential disruptions.

Client Onboarding & Configuration:

  • Assist in onboarding new corporate clients and configuring internet services.
  • Provide guidance on service optimization, security, and best practices.
  • Configure routers, switches, and other networking equipment according to client specifications.

Service Monitoring & Documentation:

  • Maintain accurate service history and update support tickets.
  • Ensure SLA (Service Level Agreement) compliance and manage complaint resolutions efficiently.
  • Generate reports and maintain installation records in the ticketing system.

Installation & Coordination:

  • Conduct site surveys to assess installation feasibility and network setup.
  • Troubleshoot installation issues and coordinate with the support team for resolutions.
  • Work closely with the installation team to set up and upgrade services.
  • Ensure compliance with safety and quality standards during installations.

Skills & Expertise:

  • Strong knowledge of networking concepts, including TCP/IP, DNS, VPN, and Firewalls.
  • Experience working with enterprise routers, switches, and security protocols.
  • Excellent problem-solving, communication, and customer service skills.
  • Industry certifications such as CCNA, CompTIA Network+, or ITIL are a plus.

Compensation & Other Benefits

  • Festival Bonus: 2

  • Provident Fund

  • Leave Fare Assistance

  • Festival Bonus

  • Yearly Increment

  • Health Insurance

  • Life Insurance

  • Mobile Bill Allowance

  • Performance Bonus

  • Subsidized Lunch Facilities

  • Pick-up and drop-off services

  • Gratuity

  • Earned Leave Encashment

  • Professional Development:

    Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.

  • Supportive and Learning-Based Work Environment:

    A positive and inclusive workplace culture that promotes collaboration and innovation.

  • We promote competitive salary, female friendly workplace, outstanding co-workers (who are respectful, professional, unbiased and easy to work with); equal opportunity that mean equal access to promotion, leadership role or incentive program.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

Job Highlights

Join us and be part of a team that’s shaping the future of e-commerce as a specialist in the field!