Deputy Manager (Technical Support) - Sales & Marketing

BDT(Tk)  Negotiable Full time on site
Deputy Manager (Technical Support) - Sales & Marketing
Job Description

Requirements

Education
  • Bachelor of Science (BSc) in Civil Engineering
  • B.Sc. in Civil Engineering from well reputed Institute
Experience
  • 8 to 10 years
  • The applicants should have experience in the following business area(s):
    Cement Industry
Additional Requirements
  • Age 32 to 35 years
  • Ability to understand and analyze sales performance metrics
  • Must be target oriented, able to fulfill responsibilities
  • Must be a team player with good presentation and excellent negotiation skills
  • Should have positive attitude to take challenge and meet deadlines
  • Should have problem solving capacity
  • Strong communication and team management skills
  • 8-10 years of work experience in the field of technical support with 2-3 years in leadership role
  • Working experience in Cement sector will be preferred

Responsibilities & Context

Job Location: Chattogram Division

  • Responsible for supporting, coaching, developing, and supervising a team of technical support associates
  • Manage the assigned team of Support Engineers
  • Extend technical support to the distributors', retailers and end user level
  • Motivate the team members and address any issues which may arise in daily operations
  • Identify new areas for market development through proper channels
  • Bring any possible unaddressed concerns to the attention of higher management
  • Monitor case updates sent by team members and assist them with any improvements if needed
  • Reaching out to customers for any surveys where a follow-up is required
  • Fulfill the role of an on-call supervisor in a rotational schedule
  • Implement any other assignment given by the management from time to time

Compensation & Other Benefits

  • Festival Bonus: 2

Provident Fund

Gratuity

Life Insurance with hospitalization benefits

Other admissible benefits as per company policy

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Chattogram

Job Highlights

To support factory capital projects through project reporting, implementation tracking, investment analysis, and identifying process improvements to enhance efficiency and effectiveness in project outcomes.