Customer Service Representative

BDT(Tk)  Negotiable Full time on site
Customer Service Representative
Job Description

Requirements

Education
  • Bachelor/Honors
Additional Requirements
  • Age at most 35 years
  • Running student (3rd & 4th year) are also encourage to apply.


Responsibilities & Context

  • Need to handle incoming calls to the prospective customers pertaining to the Client's business.

  • Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.

  • Identify customer needs, clarify information and provide solutions.

  • Perform every call actively to solve client's problem.

  • Must be knowledgeable about Facebook (Social media), email & web chat.

  • Refer unresolved customer grievances to designated persons for further investigation.

  • Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.

  • Report time to time to the team leader for complicated issues.


Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Motijheel, Paltan, Wari)

Job Highlights

  • DON'T APPLY IF YOU CAN NOT SPEAK ENGLISH FLUENTLY

  • Office Hours: Monday - Friday | 8:00PM to 6:00AM (NIGHT SHIFT)