Customer Relation Executive (CRE)

BDT(Tk)  Tk. 15000 - 25000 (Monthly) Full time on site
Customer Relation Executive (CRE)
Job Description

Requirements

Experience
  • At least 2 years
Additional Requirements
  • Proven experience in sales (minimum 2 years preferred)
  • Minimum typing speed of 35 words per minute
  • Strong leadership and communication skills
  • Proficiency in MS Office and CRM tools

Responsibilities & Context

Responsibilities & Context:

Customer Interaction Management:

  • Respond promptly to customer inquiries via phone, email, or chat.
  • Address customer concerns and complaints effectively, aiming for timely resolution and satisfaction.
  • Provide accurate information regarding products, services, and company policies.

Business Development:

  • Use persuasion skills to sell, upsell, and cross-sell products or services.
  • Answer inquiries, provide information about products and services, and handle orders and transactions.

Relationship Building:

  • Proactively engage with customers to understand their needs and expectations.
  • Develop personalized customer interactions to foster loyalty and retention.
  • Identify opportunities to upsell or cross-sell products/services based on customer profiles.

Data Analysis and Reporting:

  • Monitor customer data within CRM systems to analyze trends and identify areas for improvement.
  • Generate reports on customer satisfaction levels, engagement metrics, and key performance indicators.

Customer Feedback Management:

  • Collect customer feedback through surveys, reviews, and interactions.
  • Analyze feedback to identify recurring issues and implement necessary changes to enhance customer experience.

Employment Status: Duty Hours: Full-time (details shared during the interview)

Office Location: H-15, R-7/C, Sector-9, Uttara, Dhaka-1230


Skills & Expertise


Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Uttara Sector 9)

Job Highlights

We would prefer people whom are done with their studies and can work part/ full time.