4 Years of Honors/ master’s from any discipline and any University
Proven experience in customer service, preferably in the education sector.
Strong leadership, communication, and problem-solving skills.
Ability to work under pressure and handle multiple tasks efficiently.
A passion for helping students achieve their goals.
Proficiency in English.
Strong organizational and time-management skills
About Us
Education Connect is a leading education consultancy dedicated to guiding students toward achieving their academic dreams. With offices across multiple locations, we're expanding our dynamic team!
Key Responsibilities
Manage and resolve customer queries related to study abroad programs.
Maintain strong communication with the leads.
Develop and implement strategies to enhance customer satisfaction.
Train and mentor team members to improve service standards.
Handle escalated complaints and provided prompt resolutions.
Supervise and lead the customer care team to deliver excellent service.
Maintain accurate records of customer interactions and feedback.
Collaborate with different departments to improve service offerings
What We Offer
Competitive salary and performance incentives.
A supportive work environment with opportunities for professional growth.
The chance to make a real impact on students’ lives.
Based on experience
Full Time
Dhaka
Euro Staffs, founded in 2019, is a non-profit organization based in New York that specializes in academic and professional career development. Operating in over 60 countries, it functions as a vertical search engine, aggregating job and institutional admission listings from various sources. The platform generates revenue through premium services for employers, while job seekers can apply for jobs and use resume-related features.