Participates in the development of the Hotel’s Catering Sales strategies
Develops and implements strategies for achieving convention sales goals
Monitors status regularly and adjusts strategies as appropriate
Handles incoming phone calls in a dynamic and efficient manner.
Maintains the Fidelio database as appropriate.
Performs routine sales tasks in conjunction with the database. Eg. mail-outs, follow up and correspondence.
Assists with operations when necessary.
Supervisors all room set ups and final presentations before client enters. Opens and inspects all rooms at the start of each day to ensure they are in accordance with event order.
Maintains an efficient filing system for the Conference Department.
Ensures adequate supplies of all stationary items, including brochures, sales kits, convention packs, fact sheets, slides etc.
Prepares statistics and assists in the gathering of statistics for preparation of the Sales and Marketing monthly reports.
Generate conference event orders 7 days prior to the event. Generates Conference Signage for Main Lobby, Pre-Function Area and Conference Rooms.
Co-ordinates with the Finance Department; receipt of deposits, set up and maintaining of accounts, finalizing accounts for clients and follow up of outstanding accounts.
Achieve potential key accounts and develops strategies to priorities and penetrate those accounts.
Seeks information from convention planners about their needs.
Tailors the sales presentation/proposal to address priorities identified by the customer.
Makes outside sales calls on prospective convention customers.
Negotiates contracts with key customers.
Conducts on-site client inspections to illustrate available services.
Monitors customer satisfaction with convention and group business; follows-up with key contracts on a regular basis to assess satisfaction.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties required to provide the service brand behavior and genuine hospitality.
Keeps immediate Manager promptly and fully informed of all problems or unusual matters of significance.
Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position.
Develops and participates in Hotel promotions as required.
Be familiar with objectives, strategies, action plans and other sales related information contained within the Hotel annual business plan.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
At all times projects a favorable image of the Hotel to the public.
Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
Provident fund & Gratuity
Health Insurance
Festival Bonus - Yearly 03 (Religions Festivals & Pohela Boishakh)
Service Charge with equal sharing
Yearly Incentive bonus & Increment as per policy
Free Duty Meal
Free Uniform & Laundry service
In-house medical facility and discount on pathology examinations for family members (Parents and next of keen)
Mobile Bill as per company policy
Work at office
Full Time
Chattogram
Bachelor/Degree or equivalent educational qualification.
Prior experience in healthcare customer support is an advantage.
Excellent communication skills in Bangla and English.
Basic computer knowledge, including MS Office applications.
Euro Staffs, founded in 2019, is a non-profit organization based in New York that specializes in academic and professional career development. Operating in over 60 countries, it functions as a vertical search engine, aggregating job and institutional admission listings from various sources. The platform generates revenue through premium services for employers, while job seekers can apply for jobs and use resume-related features.