Eurostaff - staffs for Europe.

Call Center Team Leader

BDT(Tk) Tk. 15000 - 18000 (Monthly) Full time on site

Call Center Team Leader

MY Outsourcing Ltd.
Dhaka (Banani)

Job Description

Requirements

Education

Bachelor of Business Administration (BBA)

Experience

1 to 3 years
The applicants should have experience in the following business area(s):
Call Center

Additional Requirements

Age 22 to 35 years

- Experience in telecommunication and bank call center is preferable
- Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year minimum is a must
- Good grab in excel is mandatory
- Excellent communication skill and demonstrate good listening skills
- Self motivated and willing to work for longer period and any time in the day
- Confident to take challenge and fulfill KPI.
- Flexibility to work till late and over night shifting minimum 3 days a week
- Must have good communication skill in Bangla and English with proper accent
- Good computer skill is required with good typing skill
- Good reading and writing skill in both Bangla and English
- Applicants have to be smart, energetic and good communication skill
- Must be smart enough to handle any difficult situation that may rise during maintaining a team
- Excellent Communication skill with customers
- Sense of responsibility and Achieve the targets
- Analytic skill and working ability for team development
- Quality assure of the team regarding their daily task and call
- Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
- Good command in Microsoft office and CRM software specially excel for daily reporting
- Developed competencies required for service oriented and result focus.

Responsibilities & Context

Maintain the designated teams Train up and qc the teams Regular reporting for the process
Prepare roaster plan for the agents Call analysis and plan for process betterment
Process upgradation planning Meeting the target KPI
Maintain the daily inbound and outbound and sales calls target by the teams Daily, weekly, and monthly reporting and presentation prepare
Daily and monthly attendance of the team agents

Skills & Expertise

Compensation & Other Benefits

Free Training will be provided to the eligible candidates Others as per company policy

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Banani)

Job Highlights

Bachelor/Degree or equivalent educational qualification.
Prior experience in healthcare customer support is an advantage.
Excellent communication skills in Bangla and English.
Basic computer knowledge, including MS Office applications.

Job Overview

Published on: 2025-02-22 01:01:31
Vacancy: 5
Employment Status: Full time on site
Experience: 2 to 3 year(s)
Job Location: Dhaka (Banani)
Salary: BDT(Tk) Tk. 15000 - 18000 (Monthly)
Gender: Any
Application Deadline: 2025-03-13

Euro Staffs, founded in 2019, is a non-profit organization based in New York that specializes in academic and professional career development. Operating in over 60 countries, it functions as a vertical search engine, aggregating job and institutional admission listings from various sources. The platform generates revenue through premium services for employers, while job seekers can apply for jobs and use resume-related features.

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