BDT(Tk) Tk. 15000 - 25000 (Monthly) Full time on site

This is a great opportunity for Freshers (Only O-level, A-level or Fluent ENGLISH Speaker).

Willing to work night shifts to match business hours in USA (BD Time 10pm-6am).
This position comes with a minimum 3-month probationary period.
Possess clear and persuasive spoken English for positive and challenging customer interactions.
We seek individuals with demonstrably strong organizational and interpersonal skills.
Possess strong interpersonal skills to collaborate effectively in a team-oriented environment.
Previous experience in call centers, telemarketing or a similar customer service role is a plus.

Initiate phone outreach to U.S.-based customers, following prepared scripts to address various customer concerns.
Actively listen to customer needs, clarify details, and conduct thorough investigations to identify solutions or alternative options.
Leverage phone communication to promote and sell services or products based on established guidelines.
Document all customer interactions meticulously within the call center database for future reference.
Achieve individual and team goals for both qualitative (e.g., customer satisfaction) and quantitative metrics (e.g., sales targets).

Work at office

Full Time

Only Male

Dhaka (DOHS Mirpur)

Achieve key performance indicators (KPIs) such as lead conversion rate, call handling efficiency, and revenue targets.

Generate daily, weekly, and monthly reports on sales performance, lead status, and customer feedback.