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CRM Officer (Call Center)

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BDT(Tk)  Negotiable Full time on site
CRM Officer (Call Center)
Job Description

Requirements

Education
  • Bachelor of Business Administration (BBA)
Experience
  • 1 to 3 years
  • Freshers are also encouraged to apply.
Additional Requirements
  • Age 24 to 28 years

Responsibilities & Context

Sales & Target Achievement:

  • Generate and convert leads for real estate properties and cement/concrete sales.
  • Meet or exceed monthly sales, lead conversion, and customer retention targets.
  • Follow up on potential clients, negotiate deals, and close sales effectively.
  • Cross-sell and upsell relevant products/services (e.g., construction materials, premium property units).
  • Identify customer needs and provide tailored solutions to boost sales performance.

Customer Relationship Management:

  • Handle inbound and outbound calls professionally to address customer inquiries.
  • Consistently achieve key performance indicators (KPIs) such as sales conversion rate, call handling time, and customer satisfaction.
  • Follow up with existing clients to ensure satisfaction and repeat business.
  • Maintain strong relationships with builders, contractors, and potential investors.

CRM & Data Management:

  • Update and maintain accurate customer information in the CRM system.
  • Track customer interactions and feedback for future engagement.
  • Identify high-potential leads and segment customers for targeted sales efforts.

Quality Assurance & Compliance:

  • Follow company policies, sales scripts, and regulatory guidelines.
  • Ensure transparency in sales transactions and uphold ethical business practices.
  • Handle complaints effectively, turning negative experiences into opportunities for customer satisfaction.

Skills & Expertise

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka

Job Highlights

Achieve key performance indicators (KPIs) such as lead conversion rate, call handling efficiency, and revenue targets.

Generate daily, weekly, and monthly reports on sales performance, lead status, and customer feedback.

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Job Overview
  • Published on: 2025-02-22 01:01:11
  • Vacancy: 3
  • Employment Status: Full time on site
  • Experience: 2 to 3 year(s)
  • Job Location: Dhaka
  • Salary:  BDT(Tk)  Negotiable
  • Gender: Any
  • Application Deadline: 2025-03-07
Job Location

Euro Staffs, founded in 2019, is a non-profit organization based in New York that specializes in academic and professional career development. Operating in over 60 countries, it functions as a vertical search engine, aggregating job and institutional admission listings from various sources. The platform generates revenue through premium services for employers, while job seekers can apply for jobs and use resume-related features.

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