Age 21 to 32 years.
Both males and females are allowed to apply.
Should have experience to work as supervisor in any call center for 6 months to 1 years minimum is a must.
Ability to explain (product/process/ideas) in a logical and simple manner with people management skills.
Should have excellent Verbal and Written Communication Skills in English and Bengali.
Demonstrate Acceptance of Different Views.
Extremely patience in approach.Must be flexible in any shift.
Good in email Communications.
Should know the basics of MS-Excel.
Manage daily performance to ensure that all Customer Service Representative (CSR) are providing the service to all customers (internal and external) as per the agreed SLAs.
Meets/exceeds service and quality levels as assigned by Management/Client.
Average Handling Time (AHT) target to meet as per process.
Cost control and maximum utilization of resources for productivity.
Manages day-to-day operations of the team, including attendance, attrition and outages, to minimize customer impact's.
Adhere to attendance and punctuality norms.
Interview associates to ensure the quality of hire.
Identify trends and opportunities to improve process.
Repeat target to meet as per process.
Update oneself to changes in product on a daily basis.
As per the Company Policy
Work at office
Full Time
Dhaka (Mirpur12)
We are looking for experienced individuals who will be accountable for overseeing, strategizing, and executing all accounting operations of the company.
Euro Staffs, founded in 2019, is a non-profit organization based in New York that specializes in academic and professional career development. Operating in over 60 countries, it functions as a vertical search engine, aggregating job and institutional admission listings from various sources. The platform generates revenue through premium services for employers, while job seekers can apply for jobs and use resume-related features.