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Manager (Customer Care)

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$  Tk. 25000 - 30000 (Monthly) Full time on site
Manager (Customer Care)
Job Description

Requirements

Education
  • Masters
Experience
  • 7 to 10 years
  • The applicants should have experience in the following business area(s):
    Hospital, Diagnostic Centre
Additional Requirements
  • Age 30 to 35 years
  • Exceptional leadership and managerial skills.      
  • Excellent communication and interpersonal abilities.       
  • Strong problem-solving and decision-making capabilities.        
  • Customer-focused mindset with a passion for delivering exceptional service.       
  • Proficiency in MS Office and relevant customer service software.

Responsibilities & Context

  • Supervise and lead the hospital admissions and front desk operations, Report Delivery, Billing, Discount, Call Center, ensuring smooth functioning and exceptional service delivery.
  • Oversee floor supervisors/Executives ensuring adherence to protocols and efficient handling of day-to-day activities.
  • Manage and enhance floor customer care services, ensuring a positive experience for both in-patient (IPD) and out-patient (OPD) visitors.
  • Collect feedback from patients and their attendants to address concerns, suggestions, and requirements promptly.
  • Develop and implement strategies to improve customer care experiences and satisfaction levels.        
  • Train, mentor, and motivate staff to deliver high-quality customer service.
  • Collaborate with other departments to streamline processes and resolve customer care-related issues effectively. 

Skills & Expertise

Compensation & Other Benefits

As Per Company policy

Workplace

Work at office

Employment Status

Full Time

Job Location

Jamalpur

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Job Overview
  • Job Id:
  • Published on: 2025-06-01 18:13:09
  • Vacancy: 5
  • Employment Status: Full time on site
  • Experience: 2 to 3 year(s)
  • Job Location: Jamalpur
  • Salary:  $  Tk. 25000 - 30000 (Monthly)
  • Application Deadline: 2025-06-30

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