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Jr. Executive / Executive (Call Centre / Front Desk)

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BDT(Tk)  Minimum Negotiable Full time on site
Jr. Executive / Executive (Call Centre / Front Desk)
Job Description

Requirements

Education
  • Bachelor/Honors
Experience
  • At least 1 year
  • The applicants should have experience in the following business area(s):
    Hospital, Diagnostic Centre, Chamber
  • Freshers are also encouraged to apply.
Additional Requirements
  • Age at least 18 years

Responsibilities & Context

  • Answer inbound calls, respond to customer queries, and resolve issues related to products, services, or account information.
  • Address and resolve customer complaints or concerns in a timely and professional manner, ensuring customer satisfaction.
  • Accurately record customer information and details of inquiries or complaints in the call center management system.
  • Service Knowledge: Stay up to date with service details, policies, and procedures in order to provide accurate information and recommendations to customers.
  • Follow up with customers to ensure that issues are resolved and gather feedback on their experience.
  • Make outbound calls for follow-ups, surveys, or promotion of services/products as needed.
  • Identify complex or high-priority issues and escalate them to appropriate departments or senior management for resolution.
  • Meet call handling targets, such as average call time, customer satisfaction score, and first call resolution rate.
  • Work to retain customers by providing solutions, addressing concerns, and ensuring a positive experience.
  • Ensure adherence to all policies, procedures, and legal requirements regarding customer interactions.

Compensation & Other Benefits

  • Over time allowance
  • Salary Review: Yearly
  • Festival Bonus: 2

  • Leave Encashment

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

Job Highlights

We are looking for a customer-focused Jr. Executive / Executive (Call Centre / Front Desk) to serve as the first point of contact for patients. This role is critical in delivering excellent customer service and ensuring good service.

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Job Overview
  • Published on: 2025-02-03 23:27:25
  • Vacancy: 5
  • Employment Status: Full time on site
  • Experience: 2 to 3 year(s)
  • Job Location: Dhaka
  • Salary:  BDT(Tk)  Minimum Negotiable
  • Gender: Any
  • Application Deadline: 2025-02-12
Job Location

Euro Staffs, founded in 2019, is a non-profit organization based in New York that specializes in academic and professional career development. Operating in over 60 countries, it functions as a vertical search engine, aggregating job and institutional admission listings from various sources. The platform generates revenue through premium services for employers, while job seekers can apply for jobs and use resume-related features.

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