Tele Sales Executive (Female)

BDT(Tk)  Tk. 15000 - 20000 (Monthly) Full time on site
Tele Sales Executive (Female)
Job Description

Requirements

Experience
  • 2 to 3 years
  • The applicants should have experience in the following business area(s):
    E-commerce
Additional Requirements
  • Age 20 to 30 years
  • Proficient in Microsoft Office and familiar with CRM software.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work in a fast-paced environment.
  • Positive attitude and a team player mentality.

Responsibilities & Context

  • Customer Service Representative will be the primary point of contact for our customers.
  • He/She will handle inquiries, resolve issues, provide information about our products and services, help customers place orders online.
  • The ideal candidate has to be empathetic, detail-oriented, and committed to delivering outstanding customer service.
  • Respond promptly to customer inquiries via phone, email, and live chat.
  • Resolve customer complaints and provide appropriate solutions in a timely manner.
  • Assist customers with product selection, order placement, tracking, and returns.
  • Maintain thorough knowledge of our products, services, and promotions.
  • Document and update customer interactions in the CRM system.
  • Collaborate with other departments to address customer needs.
  • Identify and escalate complex issues to the appropriate team members.
  • Contribute to team goals and maintain performance metrics.

Work from the office (9:00 AM - 7:00 PM) (10:00 AM -08:00 PM)


Skills & Expertise


Compensation & Other Benefits

  • Salary Review: Yearly
  • Festival Bonus: 2
  • Sales Bonus (earn an extra 10K to 15K on top of your basic salary).

  • Weekly 1 holidays

  • Unlimited Tea & Coffe

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (60 Feet)

Job Highlights

Key Stakeholders (internal & external)

External: Certification bodies; Tier 1, 2, and 3 manufacturers, suppliers, and producers of STST supply chain.

Internal: Sustainability Operations Team (SOT), colleagues at BLO, and counterparts at European HQ.

Key figures

TC delivery according to objectives and customer needs.