Attention to Detail: Ability to troubleshoot and resolve issues with accuracy and efficiency.
Multitasking: Ability to manage multiple support tickets simultaneously and prioritize tasks effectively.
Collaboration: Work closely with internal teams, including L2/L3 engineers, to resolve complex issues.
Customer Focus: Ensure a high level of customer satisfaction by providing prompt and effective solutions.
Ability to work: Shift-based work might be required for 24/7 support, including weekends and holidays, depending on business needs.
We are looking for a Support Engineer to join our dynamic support team, focusing on ManageEngine Mobile Device Management (MDM), Monitoring Solutions, and Service Management Solutions. The ideal candidate will be the first point of contact for handling any support related to MDM solutions, monitoring systems, and service management tools. You will ensure prompt, efficient, and high-quality support.
Provide first-line support for mobile device issues related to configuration, enrollment, application management, and security policies.
Assist in troubleshooting mobile device connectivity, app installation, and compliance issues.
Help configure and maintain MDM profiles (e.g., Wi-Fi, VPN, email) on various mobile platforms (iOS, Android).
Perform initial troubleshooting of user-reported issues.
Troubleshoot and resolve basic monitoring tools-related issues.
Escalate unresolved issues to L2/L3 support teams in a timely manner.
Document all support activities and resolutions in the ticketing system, ensuring timely updates.
Full Time
Only Male
Dhaka
Our company values equality and diversity, and maintains a 0% tolerance for discrimination, fostering an inclusive and safe environment where all employees are respected, supported, and empowered to thrive.
Euro Staffs, founded in 2019, is a non-profit organization based in New York that specializes in academic and professional career development. Operating in over 60 countries, it functions as a vertical search engine, aggregating job and institutional admission listings from various sources. The platform generates revenue through premium services for employers, while job seekers can apply for jobs and use resume-related features.