Fluency in the English language, both spoken and written to master customer satisfaction.
Ability to handle calls and emails with professionalism, embodying the spirit of Field Nation in every interaction, particularly in high-stakes situations.
Mastery in the art of diplomacy, bringing separate perspectives together while remaining as a neutral third party.
A knack for attention to detail; it’s not just a trait; it’s a way of life for you.
Ability to maintain balance through any storm, and superpowers in time management and prioritization abilities.
Why is this role important to Field Nation?
As a Support Coordinator at Field Nation, you’re not just solving problems; you’re the superhero our customers need! You’re the front line of support, the problem-solver extraordinaire, ensuring that every interaction is filled with accuracy and efficiency.
What you’ll get to do in this role:
Dive into the world of customer inquiries with finesse, whether it's through the art of phone calls or service cloud
Be the master of problem resolution, clarifying complaints, determining root causes, and delivering solutions that leave customers satisfied
Keep communication top of mind by recording all details, performing internal tasks with multi-tasking abilities, and being the go-to expert on all things Field Nation.
Festival Bonus
Mobile Bill
Medical Insurance
Gym Membership
Annual Trip
Profit Share
Gratuity Benefit
Lunch/Dinner Facilities: Fully Subsidized
Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
Friendly work environment.
Flexible leave/vacation policy.
Opportunity to work with cross-cultural teams with the US.
Annual performance evaluation and increment.
Employee Transportation Facility.
Work from home, Work at office
Full Time
Dhaka (Uttara Sector 12)
Our company values equality and diversity, and maintains a 0% tolerance for discrimination, fostering an inclusive and safe environment where all employees are respected, supported, and empowered to thrive.
Euro Staffs, founded in 2019, is a non-profit organization based in New York that specializes in academic and professional career development. Operating in over 60 countries, it functions as a vertical search engine, aggregating job and institutional admission listings from various sources. The platform generates revenue through premium services for employers, while job seekers can apply for jobs and use resume-related features.