Regional Application Specialist (IVD)

BDT(Tk)  Negotiable Full time on site
Regional Application Specialist (IVD)
Job Description

Requirements

Education
  • Bachelor of Science (BSc) in Microbiology, Bachelor of Science (BSc) in Biochemistry, Bachelor of Science (BSc) in Botany, Bachelor of Science (BSc) in Zoology, Bachelor of Science (BSc) in Biotechnology
  • Rajshahi University,University of Dhaka,Comilla University,Begum Rokeya University students will get preference
Additional Requirements
  • Age 22 to 28 years
  • Strong technical and analytical skills for troubleshooting and support.·    
  • Excellent communication and interpersonal skills.·    
  • Ability to conduct training sessions effectively.· 
  • Proficiency in using IVD software and related tools.

Responsibilities & Context

Technical Support and Training:

  • Provide on-site and remote technical support for IVD instruments and reagents.· 
  • Conduct customer training on instrument operation, maintenance, and application protocols

Customer Relationship Management:

  •  Collaborate with clients to understand their needs and provide tailored solutions.·   
  • Ensure customer satisfaction by resolving application-related issues promptly.

Troubleshooting:

  • Diagnose and resolve technical issues related to IVD systems, reagents, and software.·   
  • Liaise with service teams for complex issues requiring hardware support.

Product Demonstration and Implementation:

  •  Assist sales teams with product demonstrations and technical discussions.·     
  •  Support new product installations and validate system performance on-site.

Documentation and Reporting:

  • Maintain detailed records of customer interactions, troubleshooting activities, and training sessions.·  
  • Provide feedback to R&D and product management teams for product improvement.

Stay Updated:

  • Keep updated on industry trends, product advancements, and competitor offerings.

Workplace

Work at office

Employment Status

Full Time

Job Location

Cumilla, Rajshahi, Bogura (Bogura Sadar)

Job Highlights

Muslim Aid Bangladesh (MAB), (MRA license No. 02764-00738-00368)