Proven experience as a Call Center Operations Executive or similar role.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in call center software and performance metrics analysis.
Ability to handle high-pressure situations and make quick decisions.
Strong problem-solving and organizational skills.
We are looking for a Call Center Operations Executive to oversee the daily operations of our call center. This role is critical in ensuring that our customer service team delivers exceptional support while meeting performance metrics and maintaining operational efficiency. The ideal candidate will have a strong background in call center management, excellent leadership skills, and a passion for driving customer satisfaction.
As a Call Center Operations Executives, you will be responsible for managing a team of customer service representatives, supervisors, and support staff, ensuring that all processes run smoothly and effectively.
You will also play a key role in developing and implementing strategies to improve service quality, enhance employee performance, and achieve organizational goals.
Your ability to analyze data, identify trends, and make informed decisions will be essential in this role.
Additionally, you will act as a liaison between the call center and other departments, ensuring seamless communication and collaboration.
This is an exciting opportunity for a results-driven professional who thrives in a fast-paced environment and is committed to delivering outstanding customer experiences.
Job Responsibilities:
Work at office
Full Time
Only Male
Dhaka (Mirpur 10)
The T&D Officer is responsible for designing, implementing & evaluating training programs to enhance the skills, knowledge, and performance of workers and staff. Ensure the competencies to meet operational requirements, safety, and quality standards.
Euro Staffs, founded in 2019, is a non-profit organization based in New York that specializes in academic and professional career development. Operating in over 60 countries, it functions as a vertical search engine, aggregating job and institutional admission listings from various sources. The platform generates revenue through premium services for employers, while job seekers can apply for jobs and use resume-related features.