We are looking for a Call Centre Jr. Executive to join our team. We would prefer a candidate with previous experience in the relevant area.
Renssoft Solutions Ltd." is a healthcare start-up founded in 2017 with a vision to digitize the health sector of Bangladesh. The company owns its flagship product Digital RX, a prescription writing software that enables doctors to write a prescription within just few clicks and also manage their medical practice digitally. The company also provides online consultation services for specialized and selective industry leading Doctors to the patients through its platform called Doctorkoi.com. Together, the company aims to digitize the communications between doctors & patient & impose technology where it's needed the most, the entire Healthcare eco-system of Bangladesh.
We are looking for a Call Centre Jr. Executive to join our team. We would prefer a candidate with previous experience in the relevant area. Assure that customers get the finest service possible via call center services while also gathering comments and notifying the customers for follow-up. Additionally, guarantee that all the other orders are fulfilled
Responsibilities:
Follow-up Service: Generate leads through follow-up calls to customers and convert them into appointments.
Manage online customer queries.
Need to handle incoming and outgoing calls.
Service Quality & Others: Ensure the finest service to the customers and improve many aspects of the services.
Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
Collect customer feedback by calling them.
Prepare reports as per requirement.
Other works assigned by the management.
Salary range : 12k-15k (based on experience with attractive commission)
Comprehensive benefits packages in accordance with company policy.
6 months salary review. Opportunities for professional growth and career advancement and performance-based bonus and promotions.
Collaborative and inclusive work environment that fosters teamwork, knowledge sharing, and open communication.
Employee recognition programs to celebrate achievements and contributions.
Weekly one holiday and Govt Holidays.
Unlimited Tea, snacks.
Work at office
Full Time
Only Female
Dhaka (Dhanmondi)
We are seeking a Call Centre Agent to handle calls, manage queries, and telesales and marketing. Candidate should have experience, strong communication skills, and the ability to generate leads through follow-ups while ensuring excellent service.
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