Ensure a smooth patient lifecycle in the clinic using multidisciplinary strategies & achieve targets as required.
Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directed
Oversee flow of waiting areas, monitoring patient wait time and communicates delays to patients
Ensure proper flow of file movement from reception till the patient checkout.
2. Documentation
Maintain daily, weekly and monthly patients’ footfall, consult, registration, file and ET data with proper remarks.
Ensure accuracy & safety of all written & digital patient medical records, available only to authorized personnel in MRD
Procure incomplete information in medical records - review existing data, notify missing entries, track outstanding records, etc
Retrieve all patient-related information from the system, as and when required
3. Human Resources
To complete onboarding of all new joinees joined at center
To upload the scan documents of new joinee in Z drive
To coordinate for all activities/ queries related to HR for respective center
4. Miscellaneous
Strive to increase centre footfall & visitor-conversion ratio and achieve targets as per centre standards
Collaborate with marketing team; participate in successful execution of marketing activities
Liaise with other staff & departments to accomplish overall objectives
Ensure all procedures are carried out as per the SOP
Ensure a clean and safe environment always
Provide for and respect patients' privacy and confidentiality at all times
Participate in Quality Improvement projects & trainings at the Centre level
Participate in emergency drills along with other staff like CPR/fire drills
Compensation & Other Benefits
Festival Bonus: 1
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka
Job Highlights
Opportunity to work with leading service provider of IVF, Indira IVF Bangladesh Hospital.
Good Salary package with other perks and benefits.