Customer Service Specialist | Sri Lanka - Colombo 03
Job descriptions:
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support
Job requirements:
Relocate to Colombo, Sri Lanka
At least have High School Diploma
Basic Bengali & English speaking and writing
Basic knowledge on how to use PC, like typing skills and etc.
Age between 18-28
Have positive attitude and follow instructions
Effective communication, problem-solving, empathy, and adaptability are crucial
Working experience, if have any customer service experience will be priority
Must have computer or laptop (used for pre-training session)
Have to work up to 8 / 9 hours daily, 6 days per week, day off is based on weekly
24 hours operation, have to follow shift rotation based on working schedule, typically 3 different shift (morning, afternoon and night
Salary: USD250-400+ incentives up to USD200
Expenses moving to working country will be fully covered by company (air ticket, transportation etc)
Salary are paid in USD and tax free from local government
Company will provide hostel accommodation for all employees, food allowance is provided as well
Transport provided by company to travel between office and hostel
14 days annual leave as local law, other leave will base on local labour law
Work at office
Full Time
Only Male
Sri Lanka
1. Visa will be provided?
Yes
2. Flight ticket and Hostel will be provided?
Both Yes
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