Customer Relationship Officer(Female)

BDT(Tk)  Minimum Negotiable Full time on site
Customer Relationship Officer(Female)
Job Description

Requirements

Education
  • Bachelor in any Discipline Or Diploma .

  • BSc in EEE/CSE/Mechanical Highly preferred Or Diploma.

Experience
  • At least 1 year
Additional Requirements
  • Age 20 to 30 years
  • Preferred experience in Customer Relationship Management.

  • At least 1 year on relevant field.

  • Good written and typing skill.

  • Dedication and Hardworking attitude.


Responsibilities & Context

  • Proficiency in managing customers over phone calls, follow-ups, and texts is mandatory.
  • Should have capability to insure quality customer service.
  • Communicate with customers in an informative manner, in keeping with brand’s voice and tone.
  • Must be knowledgeable about Social Media, Email and web chat.
  • Handling incoming inquiries from prospective customers or client.
  • Assist Customer effectively by solving customer complain.
  • Provide customer additional information or explain service.
  • Ensure Customer satisfaction.
  • Able to work on live chat, Facebook replies.
  • Set up a positive mind for any other tasks assigned by the management.

Skills & Expertise


Compensation & Other Benefits

  • 2 Times the Annual festival bonuses (After Probation / Eligibility).

  • Professional Job Environment.

Employment Status

Full Time

Job Location

Gazipur (Tongi)

Job Highlights

Polite voice and decent manner.