Any discipline with good academic result.
FirstTrip Ltd. a sister concern of US-Bangla Airlines, is looking for potential candidates to submit applications for the Executive - Customer Care Service/Call Center.
Job Responsibilities:
Handling Inbound and Outbound call regarding customer queries and complaints, providing information and solution effectively and professionally to ensure proper customer satisfaction.
Providing customer support over E-mail, Social Media, Live Chat and SMS.
Providing information regarding Reservation/Airline Tickets/Hotel booking/Visa/Umrah Package to customers.
Able to calculate refund/re-issue/VOID and execute the amount in the system.
Escalating the necessary complaints to the related department for smooth customer service.
Keeping communication with corporate clients, partners and agencies.
Keeping updated knowledge of the Airline's Promotional offers and other travel services as well.
Collecting data as needed and sharing the necessary feedback/reports with the management.
Able to work in roster-based operations.
Others as per company policy.
Work at office
Full Time
Dhaka (Banani)
📌 Procurement & Logistics: Manage the import process, coordinate with suppliers, and ensure timely stock replenishment.
📌 Inventory Management: Monitor stock levels, optimize inventory flow, and prevent shortages or overstocking.
EuroStaffs operates in 19+ countries with around 150 staff and generates multi-million dollar annual revenue. It serves as a vertical search engine aggregating jobs, CV tools, career blogs, and admissions. Revenue comes from premium services for employers and institutions, while job seekers and students access applications, resume tools, and ads for free.
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