Requirements

Additional Requirements

Experience:

• 5–7 years of experience in a clinical or diagnostic laboratory, with at least 2 years in a leadership role.
• Knowledge of regulatory frameworks (e.g., CAP, ISO).

Technical Skills/Knowledge:

• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in laboratory management software and LIS.
• Effective communication and interpersonal skills.
• Detail-oriented with a commitment to quality and compliance.
• Behavioral Competencies:
• High professional standard in regards to Service Quality.
• Consultative leadership and management style.
• Robustness and flexibility.
• Strong practical problem-solving ability. ∙
• Capacity to manage large information flows.
• Willingness to work in a start-up environment.
• Organized and attention to detail.
• High level of integrity.
• Effective Communication Skill.
• Accountability.
• Performance evaluation.

Responsibilities & Context

Reporting To: Director, Laboratory

Dotted Reporting: Senior Director, Laboratory

Launched in 2018, Praava has become one of the fastest-growing healthcare providers in emerging markets, having already served 700K+ patients to date in Bangladesh. Praava's unique click-and-brick platform that combines innovative digital health offerings with a full suite of quality in-person patient care services can serve as a model for healthcare providers in other emerging markets and beyond. Praava has been recognized as a 2021 World Economic Forum Technology Pioneer and a 2020 Fast Company World Changing Idea and Developing World Technology and is the subject of case studies published by Harvard and Columbia Business Schools and the Gates Foundation. Praava is a singularly patient-focused company that aims to be every patient’s first call, seamlessly integrating robust infrastructure with innovative technology to optimize quality, efficiency, accessibility, & scalability of the brick & click model. Praava exists to provide the best patient experience, and we believe that everyone should have access to convenient, affordable care of the highest quality. Our internationally renowned providers believe in the foundation of family medicine and are equipped with state-of-the-art technology to provide the best possible care to each patient, whether in the safety and comfort of their homes or in our clinic. Prevention of unnecessary hospitalizations enables Praava Health to strengthen the health of the population and reduce the strain on the health system of Bangladesh.

Job Description:

Key Relationships:

• Chief Operating Officer (COO)
• Chief Medical Officer (CMO)
• Finance
• Sales
• Laboratory
• Medical Services
• Marketing
• Supply Chain
• IT
• HR & Admin
• Patient Experience
• Maintenance & Facilities Management

Job Purpose:

The Laboratory Operations Manager plays a vital role in ensuring the seamless functioning of a diagnostic lab.

They oversee daily operations to maintain efficiency, ensure compliance with regulatory standards, and uphold the delivery of high-quality services. This position requires strong organizational skills, attention to detail, and the ability to collaborate with cross-functional teams to optimize workflows and drive continuous improvement. Success is measured by operational efficiency, adherence to quality standards, and consistent, reliable service delivery.

Key Responsibility Areas:

Operational Management

• Oversee daily laboratory activities, including sample processing, reporting, and equipment maintenance.
• Develop and implement standard operating procedures (SOPs) to streamline operations.

Staff Management

• Supervise and manage lab personnel, including hiring, training, scheduling, and performance evaluations.
• Ensure compliance with safety and regulatory standards among staff.

Compliance and Audits

• Conduct internal audits to ensure adherence to industry standards (e.g., ISO, CLIA, CAP).

Regulatory Compliance

• Prepare for and manage external inspections and certifications.

Budget and Resource Management

• Manage the lab’s budget, including procurement of supplies and equipment.
• Optimize resource allocation to improve efficiency and reduce costs.

Technology and Innovation

• Stay updated on advancements in diagnostic technologies and recommend implementation as needed.
• Oversee the integration and maintenance of Laboratory Information Systems (LIS).

Customer and Client Relations

• Address client inquiries and concerns to ensure satisfaction and trust.
• Maintain effective communication with physicians, clinics, and hospitals.

Data Analysis and Reporting

• Analyze operational data to identify trends, inefficiencies, or areas for improvement.
• Generate detailed reports for internal review and external stakeholders.

Skills & Expertise