2–3 years of experience in Key Account Management (KAM) or a related field, preferably in logistics, e-commerce, or last-mile delivery.
Proven ability to manage client relationships, handle high-value accounts, and drive merchant growth and retention.
Strong interpersonal and negotiation skills to engage customers, resolve challenges, and maximize business opportunities.
Analytical mindset with the ability to use data for strategic decision-making and performance improvement.
Sales acumen will be a strong advantage, with a track record of upselling, cross-selling, and driving revenue growth.
The Key Account Manager of REDX focuses on onboarding merchants, nurturing them for long-term partnerships, and driving business growth through effective account management. The ideal candidate must be skilled in handling and dealing with customers to ensure smooth business operations.
Merchant Growth & Retention: Build and maintain strong relationships with merchants to drive long-term partnerships, ensuring business growth and high customer satisfaction. Identify opportunities for upselling and cross-selling to maximize revenue.
Seamless Customer Experience: Collaborate with operations, product, and tech teams to enhance delivery efficiency, resolve service challenges swiftly, and improve digital tools for a smoother merchant experience.
Data-Driven Strategy & Performance: Conduct regular business reviews, monitor key account metrics, and implement strategic actions to boost service levels, retention, and overall merchant success.
Proactive Problem Solving: Address and resolve customer issues efficiently, focusing on continuous improvement and aligning efforts to meet business growth targets effectively.
Leave Encashment
Work at office
Full Time
Dhaka
The Key Account Manager of REDX ensures top-notch customer satisfaction by delivering excellent customer support and services to merchants and end customers.
Euro Staffs, founded in 2019, is a non-profit organization based in New York that specializes in academic and professional career development. Operating in over 60 countries, it functions as a vertical search engine, aggregating job and institutional admission listings from various sources. The platform generates revenue through premium services for employers, while job seekers can apply for jobs and use resume-related features.